• Subscription Process:

To subscribe, please complete the form, select your desired package, make payment, and then choose your meals from our website menu.

• Activation and Delivery:

Your subscription will activate within two working days. You’ll receive your first meal at your registered address 48 hours after subscribing.

• Delivery Schedule:

Meals are delivered from Friday to Wednesday based on the representative’s itinerary. The representative will wait for approximately 15 minutes at the delivery site.

• Route Plan:

Each representative follows a set itinerary during delivery, so arrival times vary according to their route plan.

• Delivery Time for Riyadh Customers:

Riyadh city customers can select delivery times between 7 am to 2 pm or 4 pm to 11 pm. Delivery will be scheduled according to the chosen period and neighborhood itinerary.

• Address Changes:

You can change your delivery address up to two days before the scheduled date. Failure to receive meals will result in forfeiture, and we apologize for any inconvenience.

• Storage Instructions:

Meals are delivered 24 hours in advance. Please refrigerate meals immediately to maintain nutritional value. Meals are considered unusable after 72 hours.

• Meal Modification:

Meal modifications are available every Tuesday from 5 p.m. to Wednesday 9 a.m. through your Antifat Plus account.

• Subscription Renewal:

To avoid interruption, renew your subscription two days before it expires via your account.

• Recipient Responsibility:

You or a designated person must receive the meal. Failure to do so voids compensation rights.

• Cancellation Policy:

Cancel your subscription before meal delivery or within the first two days, subject to a 10% deduction from the remaining balance, plus bank transfer and electronic payment fees. Refunds will be issued within 14 working days.

• Subscription Freeze:

You can freeze your subscription on the website up to two days before the freeze date, for durations less than 90 days. Failure to receive meals during a frozen subscription results in forfeiture.

• Refund Policy:

After two days from meal receipt and subscription start, refunds are not available. However, you can transfer remaining subscription days to another person.

• Force Majeure Clause:

In the event of circumstances beyond our control (e.g., inclement weather, road closures), we apologize for any delays. Meal balances will be preserved without deduction and added to your account later.